Retention & Loyalty Builder
HelloPrintRotterdam, South Holland, Netherlands
Posted July 1, 2025
Full Time
About the Company
HelloPrint is Europe's leading platform for customisable print and merchandise products, offering local production and delivery to reduce speed of delivery, costs, and carbon footprint. With a network of over 300 manufacturers and 30 logistical partners in 31 countries, HelloPrint serves creative entrepreneurs, SMEs, non-profits, and corporate clients across Europe. Certified as a Great Place to Work for three consecutive years, the company is headquartered in Rotterdam, The Netherlands, and Valencia, Spain.
Job Description
At HelloPrint, we're looking for a Retention & Loyalty Builder to design and implement a retention engine that increases customer loyalty and retention, using AI agents and data-driven strategies. This is a high-impact, high-ownership position for an exceptional builder who can hold strategy, data, and AI orchestration in one head.
Requirements
- Design the end-to-end lifecycle as one connected system
- Architect HelloPrint Pro, our customer, reseller, and business loyalty proposition
- Operate the Lifecycle Agent: brief it, let it generate journeys, audit the output, ship what works
- Own the metrics that matter: first-to-second order rate, repeat rate, LTV, CAC payback, loyalty enrolment, share of wallet
- Run continuous experiments through GrowthBook and Klaviyo on every meaningful customer touchpoint
- Pull, model, and read data without waiting for a dashboard
- Brief the Insights Agent, the Content Agent, and the Testing Agent -and integrate their output into your roadmap
- Decide what we stop doing -saying no to legacy campaigns is part of the job
- Tell the rest of the company a clear story about retention, every single week
Benefits
- Fast-growing international scale-up with strong ambitions and a frontrunner in AI adoption
- High ownership and responsibility from day one
- Direct impact on how a €100M+ company operates and scales
- Attractive bonus scheme and long-term (stock option) incentives
