Help AG is looking for a talented and experienced Associate Security Engineer who will work closely with Help AG's Managed Security Controls unit.

Requirements

Assist in responding to technical support inquiries related to Network Security products (Firewalls, email security, DLP solutions, Broadcom IGA, Symantec EDR etc.)
Help analyze and troubleshoot basic technical issues under the guidance of senior engineers.
Document support cases, troubleshooting steps, and resolutions in the ticketing system.
Collaborate with team members to escalate complex issues and learn from their expertise.
Participate in knowledge base creation and maintenance for common issues and solutions.
Stay updated on cybersecurity trends and product updates to enhance your technical knowledge.

Benefits

Health insurance with one of the leading global providers for medical insurance.
Career progression and growth through challenging projects and work.
Employee engagement and wellness campaigns activities throughout the year.
Excellent learning and development opportunities.
Inclusive and diverse working environment.
Flexible/hybrid working environment.
Open door policy.

Help AG is looking for a talented and experienced Associate Security Engineer who will work closely with Help AG's Managed Security Controls unit.

Assist in responding to technical support inquiries related to Network Security products (Firewalls, email security, DLP solutions, Broadcom IGA, Symantec EDR etc.)
Help analyze and troubleshoot basic technical issues under the guidance of senior engineers.
Document support cases, troubleshooting steps, and resolutions in the ticketing system.
Collaborate with team members to escalate complex issues and learn from their expertise.
Participate in knowledge base creation and maintenance for common issues and solutions.
Stay updated on cybersecurity trends and product updates to enhance your technical knowledge.

Health insurance with one of the leading global providers for medical insurance.
Career progression and growth through challenging projects and work.
Employee engagement and wellness campaigns activities throughout the year.
Excellent learning and development opportunities.
Inclusive and diverse working environment.
Flexible/hybrid working environment.
Open door policy.