Cyber Defense Analyst (L2/L3)

Help AG is looking for a talented and enthusiastic individual to join our Cybersecurity Operations Center (CSOC) team as part of the Managed Security Services (MSS) business unit.

Requirements

• Monitor multiple security technologies, such as IDS/IPS, Firewalls, Switches, VPNs, and other security threat data sources.
• Correlate and analyze events using SIEM tools to detect security incidents.
• Create, follow and present detailed operational process and procedures to appropriately analyze, escalate, and assist in remediation of critical information security incidents.
• Respond to inbound requests via phone and other electronic means for technical assistance with managed services.
• Respond in a timely manner (within documented SLA) to support, investigate, and other cases.
• Document actions in cases to effectively communicate information internally and to customers.
• Resolve problems independently and understand escalation procedure.
• Maintain a high degree of awareness of current threat landscape and cybersecurity intelligence.
• Spread the cybersecurity intelligence across the team of analysts and engage in threat hunting activities.
• Lead delivery, and support others in the delivery, of knowledge sharing with analysts and writing technical articles for Internal knowledge bases, blog posts and reports as requested.
• Perform other essential duties as assigned.
• Analysis of log files, includes forensic analysis of system resource access.
• Create, follow and present customer reports to ensure quality, accuracy, and value to clients.
• Creation of new content (Use Cases, Queries, Reports) within the SIEM platform.
• Education and training of other analysts in use and operation of SIEM platform.
• On-site work with clients as required.
• Engage with client Incident Response team as required.
• Generate cybersecurity Threat Intelligence reports.

Benefits

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement activities throughout the year.
• Tailored training & development program.