Security Consultant

Help AG is looking for an experienced F5 Security Consultant who will be responsible for delivering high-quality technical support and security services to Help AG’s enterprise customers. The consultant will handle support cases via email, phone, and ticketing systems, adhering to Help AG’s support workflows, escalation standards, and service quality expectations.

Requirements

• Serve as the primary contact for customer incidents and service requests across email, phone, and ticketing platforms.
• Provide expert operational support for F5 solutions, including BIG-IP (LTM, GTM, ASM, APM, Advanced WAF) and related security and application delivery technologies.
• Deliver 24x7 support, including after-hours assistance for critical issues.
• Perform routine system and security health checks to maintain stability and performance.
• Participate in projects, POCs, implementations, and handovers, including the preparation of technical documentation.
• Manage RMA processes and collaborate with vendor support teams, with a strong focus on F5 technologies.
• Contribute to improving internal IT infrastructure, documentation, and operational best practices.

Benefits

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Annual flight tickets to home country.
• Inclusive and diverse working environment.
• Flexible/hybrid working environment.
• Open door policy.