Business Development Representative
Hendrick Automotive GroupNorfolk, Virginia, United States
Posted December 8, 2025
Full Time
About the Company
Representing 131 franchises and 26 manufacturer nameplates from the Carolinas to California, Hendrick Automotive Group is the largest privately held automotive retail organization in the United States. Headquartered in Charlotte, North Carolina, the company employs more than 10,000 people in its 95 dealership locations, 21 collision centers and four accessories distributor installers in 13 states. For more information, please visit www.HendrickCars.com. In 2020, Hendrick Automotive Group generated approximately $10 billion in revenue after selling 219,000 vehicles and servicing 2.4 million cars and trucks. Hendrick Automotive Group offers new and pre-owned vehicles, financing, warranties, automobile parts, accessories, service and body repair. The company has contributed significantly to improve the quality of life for people in need through charitable contributions. Hendrick Automotive Group believes that our teammates are our most important assets, along with our culture. Our people are the foundation of our brand. Our success as a whole is dependent on preserving our reputation of respect and quality. We are a company that believes in our core values and upholding them through great people, high standards and best practices. We pride ourselves on our behavior. We treat our customers, corporate partners and each other with respect. We believe in communication and hold each other accountable for the high standards of excellence that are set from our chairman, Rick Hendrick. For additional information on career opportunities - https://www.hendrickcars.com/hendrick-careers.htm.
Job Description
Primarily responsible for lead generation activities in support of the company’s sales and service goals.
Requirements
- Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
- Log all customer comments into Dealership Management System
- Schedule follow-up contact if no appointment is made in Dealership Management System
- Confirm scheduled appointments with future customers.
- Post scheduled appointments on appointment board in the Business Development Center.
- Re-schedule “no-show” customer appointments.
- Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
- Maintain and update customer changes in database.
- Contact current customer base on current marketing incentives.
- Respond to customer website request (internet inquiries).
- Contact internet clients via e-mail and phone to schedule a sales or service appointment.
- Notify necessary departments to inform of appointments set.
- Forward any customer concerns to the correct department Manager and follow-up.
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Follows Safeguards rules and regulations.
- Demonstrates the Company’s Core Values
- Maintains accurate timekeeping record in timekeeping system.
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.