Guest Services Representative
Hendrick Automotive GroupNorth Charleston, South Carolina, United States
Posted July 29, 2020
Full Time
About the Company
Representing 131 franchises and 26 manufacturer nameplates from the Carolinas to California, Hendrick Automotive Group is the largest privately held automotive retail organization in the United States. Headquartered in Charlotte, North Carolina, the company employs more than 10,000 people in its 95 dealership locations, 21 collision centers and four accessories distributor installers in 13 states. For more information, please visit www.HendrickCars.com. In 2020, Hendrick Automotive Group generated approximately $10 billion in revenue after selling 219,000 vehicles and servicing 2.4 million cars and trucks. Hendrick Automotive Group offers new and pre-owned vehicles, financing, warranties, automobile parts, accessories, service and body repair. The company has contributed significantly to improve the quality of life for people in need through charitable contributions. Hendrick Automotive Group believes that our teammates are our most important assets, along with our culture. Our people are the foundation of our brand. Our success as a whole is dependent on preserving our reputation of respect and quality. We are a company that believes in our core values and upholding them through great people, high standards and best practices. We pride ourselves on our behavior. We treat our customers, corporate partners and each other with respect. We believe in communication and hold each other accountable for the high standards of excellence that are set from our chairman, Rick Hendrick. For additional information on career opportunities - https://www.hendrickcars.com/hendrick-careers.htm.
Job Description
Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
Requirements
- Performs opening and closing Guest Services procedures
- Answers incoming phone calls in a courteous, prompt, and professional manner
- Directs phone calls to the appropriate person
- Takes accurate messages
- Directs customers to the appropriate person or department
- Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log
- Tracks and filters all incoming calls and takes messages
- Communicates effectively with Guest Services Manager and Greeters
- Reconciles/updates data entry with dealership software
- Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports)
- Walks around the showroom hourly to offer refreshments to guests
- Provides a warm, positive and happy environment for Guests, their children and fellow teammates
- Helps maintain a clean and comfortable environment (monitor facility)
- Provides new hire Customer Management training when requested
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
- Follows Safeguards rules and regulations
- Demonstrates the Company’s Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Health Insurance
- Dental Insurance
- Vision Insurance
