Lead Application Engineer Field

Role Overview

Responsible for product recommendations, customized products applications, new product demonstrations, and troubleshooting for customers. Empower customers with solutions generating value for their use cases. Work with application equipment to provide solutions to enhance customer adhesive related processes.

What You Will Do

Perform technical visits, work with CRM and LIM systems, leverage customer feedback to drive optimization, and identify new business opportunities. May support laboratory work and samples coming from customers.

Why It Might Be a Fit

Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions. Identify opportunities to create customer value in remote settings.

Requirements

• Responsible for product recommendations, customized products applications, new product demonstrations, and troubleshooting for customers
• Consult customers on solutions generating value for their use cases
• Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
• Work with application equipment to provide solutions to enhance customer adhesive related processes
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
• Reports quality issues / customers' claims to relevant parts of the organization
• Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions
• Identify opportunities to create customer value in remote settings by leveraging remote interaction tools
• May support the laboratory work and samples coming from customers, and report technical results to customers
• Responsible for products application / technical training and coaching of field sales forces and customers
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of AE field team or project team members
• Promote internally SBU innovations and best learnings cross accounts