Hermès is a French luxury brand creating high-quality artisanal goods since 1837, perpetuating exceptional craftsmanship through 16 métiers.
Hermès is seeking a multilingual customer advisor fluent in German, English, and French to work within its European e-commerce entity and customer relations center. This role focuses on excellent customer service and building relationships with customers both online and in-store, representing the customer experience and driving initiatives to improve their journey. The position involves following-up with customers, handling inquiries, and providing product information.