Sales & Service Specialist - Boutique Firenze - Cat. Prot. (Art. 1)

The Sales & Service Specialist will enhance customer satisfaction by managing After Sales and Client Services systems and initiatives. This role focuses on providing excellent client experience and contributing to Hermès’ standards of excellence, particularly in a Boutique Firenze environment.

Requirements

• Manage daily After Sales operations and support the store with training and morning briefings.
• Collaborate with the CX Manager and store teams to resolve client or product quality issues, manage complaints, and facilitate orders.
• Coordinate with the stock team, cash desks, and logistics department.
• Support the uniform dispatch process from data collection to delivery.
• Provide regular updates on assigned tasks and anticipate department needs.
• Proactively identify client/department needs and propose solutions.

Benefits

• Positive and passionate work environment