Customer Service Associate

As a Customer Service Associate, you will interact with customers to process their rental and provide world-class service. You will work in a fast-paced environment, handle multiple tasks, and demonstrate professionalism and interpersonal skills.

Requirements

• Provide world-class customer service
• Process rental and return process in compliance with Hertz's policies and procedures
• Welcome customers with a smile
• Represent Hertz professionally
• Focus on providing a clean and safe vehicle
• Take ownership of each customer's service experience
• Play an active role in teamwork and collaboration
• Build brand loyalty
• Utilize company-approved sales and service techniques
• Offer optional products
• Prepare rental and return documents accurately
• Qualify customers using rental requirement guidelines
• Assist customers with directions and information
• Review rental parameters with customers
• Ensure accurate return dates and times
• Review all charges at vehicle return
• Prepare Rental Agreement Folder
• Answer phones and resolve customer issues

Benefits

• Wage: $18.00/hr
• Opportunities for flexible shifts and overtime
• Variety of tasks and environments