We are seeking an HPC Technical Consultant to join our team at ORNL in Oakridge, TN. As a technical consultant, you will be responsible for monitoring and maintaining system health on HPC systems, troubleshooting and repairing hardware issues, and interacting with ticket systems. This is an early career opportunity, and training will be offered. US Citizenship is required, and onsite daily work is required.
Requirements
- Monitoring and maintaining system health on many HPC system(s) – compute, network and storage
- Troubleshooting and repairing hardware issues
- Interacting with ticket system to document actions taken and pass ticket to next step.
- Creating, monitoring and closing all support tickets
- Review tickets for hardware actions needed and claim for action
- Tracking/documenting the hardware repairs as well as opening, tracking, closing part cases and returning replaced parts.
- Performing hardware actions, e.g. component replacement from spares
- Operating hand tools and low-power tools (e.g. battery power screwdriver)
- Selecting proper tools and maintaining tools in organized way on site
- Lifting and moving parts and equipment up to 50 lbs individually and up to 75 lbs with another person
- Occasionally operating pallet jack to move inventory from one place to another within site
- Maintaining the on-call schedule to support our 365 24x7x2/4 contracts
- Assisting with hardware and system installation activities in new systems
- Completing training on specialized compute hardware, network, and storage components
- Reading system documentation and diagrams to identify specified components within system
- Collaborating with team members using face-to-face, phone, and online communication including email, Teams, and Slack
- Occasionally assisting with system installation activities
- Interfacing with parts inventory manager if applicable
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
