Level 1 Technical Support Engineer with German

The Level 1 Technical Support Engineer with German will manage customer cases to a satisfactory resolution, working with hardware platforms, operating systems, and products. The role requires excellent language skills in German, analytical and problem-solving skills, and time management skills.

Requirements

• High School/Bachelor/Master degree
• Over 1 year experience as Customer Engineer or in a similar environment
• Very good command of English
• Excellent language skills in German
• Analytical and problem-solving skills
• Time management skills and working with tough deadlines
• Ability to properly maintain technical documentation
• Ability to work with business processes
• IT minimum required knowledge level
• ESSN Product lines intermediate knowledge
• Customers (Internal/External) Service Request Handling
• Advanced Business Process Knowledge
• MS Office tools

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion