Private Cloud AI Customer Engineer

We are looking for a Private Cloud AI Customer Engineer to support customers with hands-on support during the first three months post-purchase, provide informal product training, and conduct regular cadence calls. The ideal candidate will have experience with Kubernetes, Python, and cloud architectures, as well as strong customer service, technical troubleshooting, and communication skills.

Requirements

• Project Management: Demonstrated expertise in managing multiple complex projects simultaneously
• Customer Service: Strong customer service orientation, with a focus on delivering exceptional support
• Technical Troubleshooting and Problem Resolution: Strong analytical and problem-solving skills to quickly identify issues
• Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly
• Collaboration: Strong teamwork skills and the ability to work collaboratively with cross-functional teams
• Empathy: Ability to understand and empathize with customer challenges and provide supportive solutions

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion