Analyst

Role Overview

As an Analyst at HexDigital, you will review disputed claims of AMEX card holders, analyze complex information, and make sound decisions. You will work in a team environment and be responsible for delivering customer and shareholder metrics. You will also analyze customer demands and recommend changes in workflows and procedures to ensure quality service.

What You Will Do

Review disputed claims, analyze complex information, make sound decisions, respond to customer queries, deliver metrics, and recommend changes in workflows and procedures.

Why It Might Be a Fit

This role requires strong interpersonal, communication, and writing skills, as well as the ability to work effectively in a team environment and take independent decisions. You should be able to balance customer interests with the interests of HexDigital.

Requirements

• Graduate with strong interpersonal, communication & writing skills
• 1-5 yrs of prior work experience in a similar customer service environment
• Demonstrated ability to work effectively within a team environment
• Ability to take independent decision & meet stringent deadlines
• Quick navigation ability, web savvy and basic troubleshooting knowledge