Business Analyst

Role Overview

Join HexDigital, a global services company and the world’s largest card issuer, as a Business Analyst. With a focus on customer service and a commitment to excellence, this role offers opportunities to build lasting relationships with customers and drive business growth.

What You Will Do

As a Business Analyst, you will analyze performance indicator trends, develop strategies to improve service levels, and lead implementation to maintain abandon rates. You will also ensure service levels are met and troubleshoot issues in HexDigital’s inbound phone shops.

Why It Might Be a Fit

This role requires a graduate with at least 4 years of relevant experience in the service industry, strong analytical skills, and a proven ability to drive high productivity and sustained performance. Applicants with workforce management related background will be given preference.

Requirements

• Graduate with at least 4 years of relevant experience in the service industry
• Highly developed analytical skills
• Sound knowledge of MS Office suite
• High result orientation
• Proven ability to drive high productivity & sustained performance
• Strong team player with a high level of integrity
• Result oriented and decision making skills
• Ability to demonstrate flexibility and resilience in the face of changing business requirements