Customer Service Manager

The Customer Service Manager at HexArmor will oversee the execution of global order fulfillment, ensuring exceptional customer service, and will have the opportunity to lead, innovate, and adapt in a dynamic environment.

Requirements

• Proven experience in customer support, order management, or a similar role
• Proficient in computer skills, particularly in Excel and Tableau platforms
• Experience in systems such as SAP Business One, JIRA, Warehouse Management Software, and shipping software
• Strong analytical skills with the capability to assess customer needs and improve service delivery and inventory management processes
• Excellent communication and coordination skills
• Demonstrated ability to manage people and prioritize multiple tasks in a fast-paced environment
• Knowledge of shipping and logistics best practices

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Equal Opportunity Employer
• Diverse and Inclusive Work Environment