Trial Experience Specialist (Inside Sales)

We're looking for a Trial Experience Specialist to impact the experience of SaaS prospects at the start of their customer journey. You'll identify, engage, and nurture new customer relationships, develop strong rapport, and showcase the Value Proposition of the HighLevel platform to drive trial to paid metrics.

Requirements

• Identify, engage and nurture new customer relationships
• Align solutions to the customer’s goals, needs and objectives
• Develop strong rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversion
• Learn, understand, and be able to articulate and showcase the Value Proposition (i.e. Capture, Nurture, Close) of the HighLevel platform to impact trial to paid metrics
• Conduct consultative trial engagement efforts for HighLevel’s sales process (via Zoom)
• Engage through additional communication channels such as phone, SMS, email, ticketed & live Zoom support driving them to the best trial experience for their business with the end goal to get them to become a paying client
• Collaborate with customers and cross-functional teams to identify compelling solutions
• Exercise judgment in developing and implementing methods and techniques to obtain desired results while following industry best practices
• Provide technical support to customers, if needed (during trial period, the more engagement opportunities, the more opportunities for conversions)
• Other duties may be assigned and/or modified as business needs dictate

Benefits

• 401k Matching
• Retirement Plan