Manager, Technical Architect

The Manager, Technical Architect will lead a team of Technical Architects serving as the bridge between Hightouch and Fortune 5000 customers. The role involves building, developing, and scaling a high-performing team to oversee the customer journey from kick-off to onboarding and continued success.

Requirements

• 3-5 years of people management experience in technical customer-facing teams
• 8-10 years of experience in client-facing and/or technology-focused roles combining business acumen with technical expertise
• Proven track record of building and scaling high-performing teams in fast-growing environments
• Experience developing talent and creating career growth paths for technical professionals
• Strong coaching and mentorship abilities with a focus on both technical and soft skill development
• Experience with customer success methodologies, metrics, and best practices
• Proven ability to manage complex technical projects with multiple stakeholders
• Exceptional communication and presentation skills with ability to influence at all organizational levels
• Strong analytical and problem-solving abilities with a data-driven approach to decision making
• Experience working with Fortune 500 companies and understanding enterprise sales cycles
• Ability to thrive in ambiguous, fast-paced environments while maintaining high standards

Benefits

• Meaningful equity compensation in the form of ISO options
• Early exercise and a 10 year post-termination exercise window
• Salary range of $230,000 - $260,000 USD per year
• 80/20 split variable
• Hybrid work arrangements