Enterprise Client Manager
Hike Medical CoBoston, Massachusetts, United States
Posted March 31, 2026
Full Time
About the Company
Hike Medical is reinventing musculoskeletal care, starting with feet, with a proprietary AI-vision platform that turns a 30-second web-based foot scan into precision engineered, 3D-printed insoles.
Job Description
Hike Medical is seeking an Enterprise Client Manager to lead customer success for large-scale enterprises and complex relationships. The role involves managing a high-profile portfolio of customers, leading onboarding and rollout plans, and driving adoption and renewal opportunities.
Requirements
- 2–3 years of benefits consulting experience with firms such as AON, Mercer, WTW, Gallagher, Lockton, etc.
- At least 1 year of experience at a digital health employee benefit technology organization in onboarding, implementation, customer success, or account management.
- Healthcare, employer benefits, MSK, occupational health, or med-device experience
- Experience working with large enterprises and complex programs
- Deep understanding of the HR/benefits buyer
- Proven ability to concurrently manage many high-profile accounts in a high-pressure environment
- Track record of driving adoption, renewals, and expansion in an existing book of business
- Exceptionally strong relationship-building and communication skills, from operators to C-suite
- Highly organized with a strong system for keeping projects, stakeholders, and actions on track
- Experience partnering with Sales, Operations, Product, and Support
Benefits
- Competitive cash compensation
- Equity
- Full medical, dental, and vision coverage
- $15K relocation bonus
