Bellman

The Bellman organizes and coordinates the concierge services to ensure that each guest experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and hotel policies and procedures.

Requirements

• Actively seek verbal feedback from customers
• Promote Hilton Honors and its associated benefits to guests
• Positively manage guests' complaints and comments
• Respond to customer requests and queries promptly
• Be proactive towards customers
• Escort guests to their rooms and deliver their luggage
• Assist guests with explaining the hotel facilities and room features
• Facilitate a prompt departure for all guests
• Manage the storage and organization of guests' luggage
• Ensure hotel materials are well-stocked and information is available to guests
• Up to date with information and have detailed knowledge of facilities, attractions, places of interests, sights and activities in and around the hotel
• Ensure appropriate handling and delivering of messages
• Input information into ONQ regarding guests
• Maintain guest histories
• Attend and participate in regular operational and hotel meetings
• Create and implement sales promotions and team member incentives
• Understand relevant Health & Safety legislations
• Adhere to the hotel’s security and emergency policies and procedures
• Carry out any other reasonable duties and responsibilities

Benefits

• Competitive salary
• Opportunities for career growth and development
• Discounts on hotel stays and services
• Employee recognition and reward programs