Director of Food and Beverage

Hilton is seeking a Director of Food and Beverage to manage operations of all Food and Beverage outlets, deliver an excellent Guest and Member experience, and work within budgeted guidelines. The role involves managing, training, and developing team members, maintaining exceptional customer service, and ensuring compliance of brand standards.

Requirements

• Manage all Food and Beverage Outlet operations
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Recruit, manage, train and develop the Food and Beverage team
• Manage guest queries in a timely and efficient manner
• Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Develop menus with other members of Food and Beverage team
• Accountable for monthly stock takes
• Incentivize team members to maximize sales and revenue
• Carry out annual and mid-year appraisals with Managers under your responsibility
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post-meeting minutes generated
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships
• Comply with hotel security, fire regulations and all health and safety legislation

Benefits

• Go Hilton leisure travel discount programme
• Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks