Duty Manager

As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. The role involves managing the first impressions of our Guests and performing tasks such as occupying the hotel lobby, engaging with Guests, managing complaints, and coordinating services for long-stay Guests.

Requirements

• Experience in a similar capacity for a minimum of 1-2 years, preferably in the hospitality industry
• Good knowledge of Health and Safety and security procedures
• Excellent leadership skills and exceptional communication skills
• A passion for delivering exceptional levels of guest service
• Strong commercial acumen, with experience in increasing profitability in a tight market sector
• Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

Benefits

• Competitive salary
• Benefits package (no specific details mentioned)