Duty Manager
HiltonOtago, New Zealand
Posted April 15, 2026
Full Time
About the Company
Hilton is a global hospitality leader with 25 brands, 9,000 properties, and 1.3 million rooms across 141 countries, serving over 3 billion guests in its century-long history. The company focuses on business and leisure travel, vacations, and resort experiences, while cultivating a culture recognized as the world’s best workplace. Hilton differentiates itself through cutting-edge technology such as digital key access, automated room upgrades, and seamless connecting-room booking, all integrated into the award-winning Hilton Honors loyalty program that rewards 235 million members. Its commitment to innovation and employee empowerment drives a superior guest experience and sustainable growth.
Job Description
Duty Manager role at Hilton Queenstown Hotel, responsible for managing VIP guest interactions, leading Front Office team, and ensuring hotel operations are safe, compliant, and effective. This role requires at least 1 year of experience as a Hotel Duty Manager and a valid Manager's Certificate and Liquor Controller Qualification.
Requirements
- At least 1 year's experience working as a Hotel Duty Manager within a 200+ room Hotel.
- A minimum of 2 years Front Office experience. Full Service / 5 star property an asset.
- Must hold a valid Manager's Certificate and Liquor Controller Qualification.
- Must hold a valid First Aid Certificate.
- Knowledge of OnQ PM system preferred.
- Full Driver's License.
- Ability to work a rotating roster including overnight shifts.
- Customer focused with a passion for contributing to and enhancing our guests experience, whilst being culturally aware and flexible.
- Excellent leadership, inter-personal, training and development skills.
- Good decision making skills and ability to take ownership of hotel operations.
- Ability to manage and prioritise tasks, use initiative and work autonomously.
- High level of commercial awareness.
- Excellent communication skills. Fluent in written and spoken English.
Benefits
- Workplace flexibility (work life balance)
- Professional leadership development framework
- Worldwide career opportunities
- Access to Hilton University and over 5000 online learning programs
- Free events and activities
- Discounted gym membership
- Free staff meal and daily dry-cleaned uniform
- Discounted accommodation and food & beverage rates globally
- Participate in ongoing recognition programs
- Diverse by nature and inclusive by choice
- Support to participate in a variety of local volunteer activities
- Fast track to Hilton Honors Silver status
