Executive Lounge Supervisor - Conrad Nagoya
HiltonNagoya, Japan
Posted January 15, 2026
Full Time
About the Company
Hilton, a global hospitality leader listed on the NYSE, operates 9,000 properties across 141 countries under 25 world‑class brands, serving more than 3 billion guests in over a century. The company focuses on hotel, resort, and vacation experiences for business and leisure travelers, backed by a culture recognized as the world’s best workplace for its 500,000 employees. Hilton differentiates itself through pioneering technology such as Digital Key, automated room upgrades, and a seamless mobile booking platform, all integrated with its award‑winning Hilton Honors loyalty program that rewards 235 million members. These innovations, combined with a commitment to hospitality excellence, position Hilton as a top choice for travelers and talent alike.
Job Description
The Executive Floor Supervisor provides guidance and leadership, ensuring that consistent quality of customer service is provided to all guests in accordance with Hilton brand standards. The role involves performing various tasks, including observing team member performance, managing Executive Lounge operations, resolving customer complaints, and maintaining accurate records.
Requirements
- High School degree
- Minimum of 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience
- Good communication, organization and coordination skills
- Team player with a strong sense of responsibility and self-motivation
- Able to maintain excellent relations with team members
- Able to work under great physical and mental pressures
- Understand basic spoken English to meet business needs
- Familiar with computer systems preferred
Benefits
- 401k Matching
- Generous Paid Time Off
- Retirement Plan
