Guest Service Agent / Associate
HiltonAuckland, Auckland, New Zealand
Posted April 9, 2026
Full Time
About the Company
Hilton, a global hospitality leader listed on the NYSE, operates 9,000 properties across 141 countries under 25 worldâclass brands, serving more than 3âŻbillion guests in over a century. The company focuses on hotel, resort, and vacation experiences for business and leisure travelers, backed by a culture recognized as the worldâs best workplace for its 500,000 employees. Hilton differentiates itself through pioneering technology such as Digital Key, automated room upgrades, and a seamless mobile booking platform, all integrated with its awardâwinning Hilton Honors loyalty program that rewards 235âŻmillion members. These innovations, combined with a commitment to hospitality excellence, position Hilton as a top choice for travelers and talent alike.
Job Description
As a Guest Service Agent at Hilton Auckland Hotel, you will provide reception services to contribute to an exceptional guest experience, complete audits, and ensure efficient check-in and check-out procedures.
Requirements
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
