Health Club Attendant - Conrad Nagoya

The Health Club Attendant performs reception duties and ensures all fitness facilities are maintained in the best working and hygienic condition. The role involves guiding guests in using the fitness equipment safely and ensuring guest satisfaction at all times.

Requirements

• Maintain high guest service focus and excellent rapport
• Take initiative to resolve issues and clearly communicate with guests and colleagues
• Respond quickly and positively to changing requirements and tasks assigned
• Contribute ideas and suggestions to enhance operational / environmental procedures and facilities
• Maintain vigilance and sense of responsibility at all times
• Ensure all facilities and equipment are operating well
• Meet, greet and bid farewell to all guests with a warm, friendly and genuine smile
• Assist and explain to guests the use of all Health Club facilities and ensure the safety of guests using the facilities
• Clean headsets and headset sponges after each guest’s use
• Read, understand and acknowledge the Health Club communications book daily
• Ensure all guests sign in the in and out form when using the facilities
• Actively introduce guests the hotel’s Spa and Health Club membership cards
• Attend to all malfunctioning equipment and follow through, issuing work order for maintenance issues
• Perform other related duties and special projects
• Carry out any other reasonable tasks or requests as directed by the Management