Reception Apprentice
HiltonSouthampton, England, United Kingdom
Posted April 15, 2026
25420 - 25420 GBP
Full Time
About the Company
Hilton, a global hospitality leader listed on the NYSE, operates 9,000 properties across 141 countries under 25 world‑class brands, serving more than 3 billion guests in over a century. The company focuses on hotel, resort, and vacation experiences for business and leisure travelers, backed by a culture recognized as the world’s best workplace for its 500,000 employees. Hilton differentiates itself through pioneering technology such as Digital Key, automated room upgrades, and a seamless mobile booking platform, all integrated with its award‑winning Hilton Honors loyalty program that rewards 235 million members. These innovations, combined with a commitment to hospitality excellence, position Hilton as a top choice for travelers and talent alike.
Job Description
Join the Hilton team as a Reception Apprentice and work towards a Customer Service Level 2 Apprenticeship standard over 15 months. No prior experience needed, just a passion for Guest Service!
Requirements
- Work within the Front Office Department
- Contribute to an exceptional guest experience from check-in through check-out
- Telephone handling
- Cash and Payment handling
- Comply with Health and Safety, and Food Hygiene regulations
- Complete all aspects of the apprenticeship programme
- Work a variety of shifts including early mornings, evenings and weekends
Benefits
- ÂŁ12.71 per hour
- Travel and food discounts: 100 discounted hotel nights per year plus 50% off Food & Beverage
- Free meals on duty
- Holiday: 28 days including bank holidays
- Pension scheme
- High street discounts: with Perks at Work
- 24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub
- Dedicated 1-2-1 support throughout your apprenticeship