Reservation Manager

The Reservations Manager is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. This includes tasks such as making sure all team members complete Hilton University courses, organizing regular trainings, and maximizing room sales and revenue for the hotel.

Requirements

• University graduate
• Minimum 5 years of experience in a similar capacity with international chain hotels
• Excellent command of written and spoken English and Chinese
• Good interpersonal, organizational and communication skills
• Good team player
• Able to work under pressure and deal with stressful situations during busy periods
• Able to lead, provide guidance and develop team members
• Knowledgeable and skilled in crisis management
• Innovative self-starter with high motivation