Rooms Division Manager
HiltonMilan, Lombardy, Italy
Posted March 17, 2026
Full Time
About the Company
Hilton is a global hospitality leader with 25 brands, 9,000 properties, and 1.3 million rooms across 141 countries, serving over 3 billion guests in its century-long history. The company focuses on business and leisure travel, vacations, and resort experiences, while cultivating a culture recognized as the world’s best workplace. Hilton differentiates itself through cutting-edge technology such as digital key access, automated room upgrades, and seamless connecting-room booking, all integrated into the award-winning Hilton Honors loyalty program that rewards 235 million members. Its commitment to innovation and employee empowerment drives a superior guest experience and sustainable growth.
Job Description
A Rooms Division Manager is responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience.
Requirements
- Oversee Rooms Division operations including Concierge, Reception, and Housekeeping
- Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
- Operate within departmental budgets through effective stock and cost controls and well managed schedules
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensure staffing levels cover business demands
- Ensure ongoing training
- Recruit, manage, train and develop the Room Division team
- Contribute to succession planning within the hotel and company
- Ensure team members comply with hotel security, fire regulations and all health and safety legislation
- Assist other departments wherever necessary
- Ensure the department adhere to Hilton policies and procedures
- Ensure competence of HHonors loyalty programme and ensure compliance
