Call Center & Contact Center Professionals

Hire Resolve is assisting call center and contact center organizations in hiring experienced call center professionals for multiple mid–senior opportunities across customer service, sales, and operations.

Requirements

• High school diploma or GED required
• 5–12+ years in call center/contact center environments
• 2–6+ years in leadership (Supervisor, Team Lead, Manager, Senior Manager)
• People leadership, coaching, performance management, and change leadership
• KPI-driven operations management and continuous improvement
• Workforce management fundamentals
• Quality, training, and customer experience improvement
• Strong business communication and stakeholder management

Benefits

• Health Care Plan
• Retirement Plan
• Life Insurance
• Paid Time Off
• Family Leave
• Short Term & Long Term Disability
• Training & Development