Call center & Customer service representative

We're seeking a dedicated Customer Service Representative to join our team at Secure IQ Services. In this role, you'll serve as the primary point of contact for customers — addressing inquiries, resolving issues, and ensuring every interaction delivers a high-quality service experience.

Requirements

• Excellent verbal and written English communication skills
• Strong listening, empathy, and problem-solving abilities
• Prior experience in a customer service or call center role preferred
• Comfortable working in the Australian time zone
• Basic computer literacy and familiarity with CRM systems (preferred)

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance