Agent Engagement Manager (AEM) — Enterprise Deployments (Insurance AI)

HireNow Staffing is acting as a direct placement partner for a domain-specific AI company transforming the insurance industry. The company is seeking an Agent Engagement Manager (AEM) to ensure enterprise customers achieve rapid, measurable value from its platform.

Requirements

• Own enterprise implementations end-to-end, including kickoff, discovery, solution design, configuration, testing, go-live, and post-launch hypercare
• Lead workshops with stakeholders across business, operations, and technical teams to map workflows and define measurable success
• Develop project plans, manage timelines, and deliver against agreed milestones with executive-level visibility
• Partner closely with Engineering to scope integrations, troubleshoot technical issues, and translate business needs into technical requirements
• Drive adoption through training programs, enablement, and internal champion development
• Navigate objections, organizational resistance, and competing priorities to keep deployments moving forward
• Identify expansion opportunities across workflows and product lines, partnering with Sales on upsell and cross-sell motions
• Translate customer feedback into actionable product insights and advocate internally for platform improvements
• Build scalable delivery playbooks, templates, and best practices to accelerate future deployments

Benefits

• Base salary: $180,000 – $230,000
• Equity included
• Visa Sponsorship: Case-by-case