Client Solutions Associate (7 Openings)

Client Solutions Associate job at a venture-backed B2B software startup, with responsibilities including matching clients with subject matter experts, managing projects, and building relationships with clients and experts.

Requirements

• Match clients with qualified subject matter experts based on research needs, urgency, and project objectives
• Manage projects end-to-end from intake through sourcing, outreach, scheduling, and completion
• Build relationships with both clients and experts to ensure strong service levels and repeat engagement
• Conduct outreach using internal databases, referrals, and external sourcing channels
• Track project metrics, response rates, feedback, and completion quality
• Maintain a high-performing expert network through proactive engagement and quality control
• Share customer feedback and frontline insights with Product, Engineering, and Operations teams
• Improve internal workflows and help refine scalable operating processes as the business grows
• Deliver a high-touch client experience while managing multiple priorities simultaneously

Benefits

• Fully covered medical, dental, vision
• Gym membership benefits
• 15 PTO days + holidays + additional tenure PTO
• Annual company offsite