Onboarding Specialist

HireNow Staffing is acting as a direct placement partner for a growing software development startup seeking a high-potential Onboarding Specialist to join its Customer Success organization. The role is critical to the company's early customer experience and involves owning the journey from kickoff through go-live for SMB customers.

Requirements

• Own the end-to-end onboarding experience for SMB customers, from initial kickoff through successful go-live
• Guide customers through product setup, basic configuration, and core workflows to drive early adoption and confidence
• Manage multiple onboarding engagements simultaneously while delivering a responsive, high-quality customer experience
• Partner closely with Sales to ensure smooth handoffs, clear expectations, and alignment on customer goals and use cases
• Identify onboarding risks early and proactively communicate solutions, timelines, and next steps
• Contribute to the creation and improvement of onboarding documentation, templates, and enablement materials
• Ensure seamless transitions from onboarding to ongoing Customer Success or scaled support teams
• Maintain accurate records of onboarding progress, milestones, and customer readiness

Benefits

• Competitive base salary ($68,000 - $90,000)
• Additional Compensation: Equity
• Benefits not specified