Senior Service Desk Engineer

HKA is a leading global consultancy seeking a Senior Service Desk Engineer to provide high-quality technical support to colleagues across the Asia Pacific region. The successful candidate will be responsible for IT systems, customer service, and problem-solving skills.

Requirements

• Act as the first point of contact for all IT support requests
• Take full ownership of support tickets
• Support user account management
• Perform laptop builds, deployments, and hardware refresh activities
• Coordinate with third-party vendors

Benefits

• Flexible working pattern
• Flexible remote working
• Inclusive and collaborative culture