Patient Access Representative

We are seeking a motivated and reliable Patient Access Representative to ensure a positive patient experience and welcome a teamwork environment. The ideal candidate will have excellent customer service skills, ability to thrive in a fast-paced environment, and ability to work in a team environment.

Requirements

• Answer calls and respond to emails to register patients following department’s policies and procedures.
• Interviews patients courteously
• Enters required data in the system, with emphasis on accuracy of demographic data and financial information
• Handle patient inquiries both telephonic and by email
• Research required information using available resources
• Manage and resolve patient complaints
• Identify and escalate issues
• Document all call information according to standard operating procedures
• Interact with patients, physicians and other staff both within the Clinic and outside facilities to provide accurate, timely and responsive information
• Ensure to follow policies and procedures set by Holston Medical Group
• Mentor new staff and orient to the center
• Maintain strict confidentiality in all matters relating to personnel and patient PHI (Protected Health Information)
• Provide information to patients and families, demonstrating courtesy and helpfulness
• Display excellent customer service skills
• Document work processes as required

Benefits

• Company paid Life and Accidental Death and Dismemberment Insurance
• Company paid Long Term Disability Insurance
• 401(k) and Roth Retirement plan with Company Contributions
• Medical, Dental, Vision, and additional Life and STD Insurance
• Health Savings Account Plan with company contributions
• Paid time off
• Paid Sick time
• Paid Holidays
• Employee discounts
• And more!