(Senior) Product Manager - Customer Support Solutions

We're looking for a Senior Product Manager - Customer Support Solutions to lead the strategy, performance, and ongoing development of our digital support solutions.

Requirements

• Proven senior-level product management experience in software-driven customer environments
• Strong understanding of product- and transaction-related customer processes, ideally within the travel industry or comparable sectors
• Demonstrated experience in building automations and high-quality self-service solutions
• Strong discovery and problem-framing skills, with the ability to translate customer needs into scalable software solutions
• Excellent stakeholder leadership across Engineering, Operations, and Business teams
• Data-driven mindset with ownership of relevant KPIs and the ability to translate insights into clear product priorities and measurable impact

Benefits

• Workation & Flexibility
• Development & Culture
• Perks & Appreciation
• Work-Life-Balance & Wellbeing