Client Accounts Representative

We are seeking a Client Accounts Representative to join our team, working with attorneys, assistants, and clients to resolve client non-payment issues. This is an exciting opportunity to work in a dynamic and fast-paced environment and contribute to the growth and success of our firm.

Requirements

• Communicate and interact with attorneys, assistants, and clients
• Manage assigned attorneys' inventory, specifically monitoring and resolving aged invoices, credit balances, and aged unbilled work
• Handle all aspects of attorney and client outreach (via email, phone, and/or mail) to resolve non-payment issues
• Respond to collection related requests quickly, effectively, and accurately
• Work with peers and management on collection related requests
• Partner with the Billing team to resolve auditing issues, reconciliation issues, and escalate concerns as needed
• Communicate and report to leadership on delinquent collections and at risk inventory

Benefits

• Comprehensive medical (PPO and HDHPs)
• Dental and vision plans
• Life and AD&D insurance
• Short and long term disability insurance
• Tax-advantaged accounts for health care expenses
• FSAs for dependent care
• Health advocacy services
• Behavioral health and counseling resources for all family members
• 401(k)
• Profit sharing
• Backup dependent care
• Senior care planning support
• Resources for individuals with development disabilities and their caregivers
• Paid holidays and other paid time off