IT Training Content and Design Manager

We are seeking an IT Training Content and Design Manager to join our team in a dynamic and fast-paced environment. The IT Training Content and Design Manager provides strategic oversight and hands-on development of IT training content across the firm. This role is responsible for ensuring the quality, accuracy, accessibility, prioritization, and lifecycle management of all IT training materials to support effective technology adoption.

Requirements

• Lead and personally contribute to the design, development, and maintenance of IT training content
• Manage the IT Training Content team
• Own the IT training content strategy, standards, templates, accessibility requirements, and quality expectations
• Translate SME and application knowledge into clear, practical, role-based learning experiences
• Facilitate structured SME knowledge-capture sessions, workflow walkthroughs, and change-impact discussions
• Prioritize content development and maintenance work based on business impact, adoption risk, and application release schedules
• Perform hands-on content updates for system upgrades, enhancements, and process changes
• Manage content lifecycle activities, including version control, refresh cycles, and retirement of outdated materials
• Review and approve content deliverables produced by the team to ensure consistency and quality
• Partner with the IT Training Delivery and Adoption Manager to ensure content is delivery-ready and aligned with rollout and scheduling plans
• Collaborate with the IT Training Analyst to review learner feedback, completion data, and adoption of metrics to drive continuous improvement
• Stay current with emerging learning technologies, including AI-enabled capabilities, and apply them responsibly to enhance training effectiveness, scalability, and insight

Benefits

• comprehensive medical (PPO and HDHPs)
• dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax-advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• health advocacy services
• behavioral health and counseling resources for all family members
• 401(k)
• profit sharing
• backup dependent care
• senior care planning support
• resources for individuals with development disabilities and their caregivers
• paid holidays and other paid time off, including paid leave for new parents