Personal Shopper

Holt Renfrew offers an inspiring, fashion-driven environment with opportunities to learn and grow. Personal Shoppers are expected to generate a minimum of $1.5M per year and are on full commission which makes their earnings potential unlimited.

Requirements

• Sell the entire store and wardrobe customers from head to toe
• Cultivate new customers and introduce to Holt Renfrew
• Demonstrate product and style expertise, specifically how it will help satisfy the customer’s needs
• Maintain and regularly update customer profiles and information on Holt Renfrew systems
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
• Communicate regularly with personal customers through phone, mail, and electronic methods regarding in-store events, marketing programs, merchandise requests, sales follow-up, birthdays, etc.
• In partnership with manager, maintain regular contact with the Buying and Exclusive Services Teams to ensure customer needs are understood and the service experience remains relevant
• Network within the community to raise profile of the role and Holt Renfrew
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Comply with all Health & Safety policies and requirements
• Ensure compliance with privacy policies, regulations, and cyber security measures
• Perform other duties, as assigned

Benefits

• Generous employee discount
• Pension
• Health & dental benefits
• Tuition assistance
• Continuous learning and development