Specialist, Designated Beauty Advisor (DBA) - Sisley

Holt Renfrew offers an inspiring, fashion-driven environment with opportunities to learn and grow. The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty.

Requirements

• Consistently deliver extraordinary service to all customers
• Exceed all sales and service personal goals and targets
• Exceed all sales and service brand goals and targets
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
• Share expert level of product knowledge with entire store selling team
• Maintain solid relationships with buyer, vendor, and selling manager
• Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
• Perform floor recovery, visual merchandising, price change, and related sales support tasks
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Comply with all Health & Safety policies and requirements
• Perform other duties, as assigned

Benefits

• Competitive total compensation
• Generous employee discount
• Pension
• Health & dental benefits
• Tuition assistance
• Continuous learning and development