HVAC Customer Service Representative
HomeServeWest Whiteland Township, Pennsylvania, United States
Posted April 3, 2026
Full Time
About the Company
HomeServe is a North American provider of comprehensive home repair plans that protect homeowners from costly emergencies in plumbing, electrical, HVAC, and more. Since 2003, the company has saved customers over $1 billion by offering affordable coverage and rapid, local repair service delivered by a network of skilled technicians. With nearly 3,000 employees, HomeServe prioritizes people—customers, technicians, and staff—through a culture of care, inclusion, and a "Great Place to Work" certification. The company’s BBB accreditation and HomeServe Cares initiatives underscore its commitment to quality, trust, and community impact. HomeServe’s blend of preventive coverage, responsive service, and employee‑first values sets it apart in the home‑repair industry.
Job Description
Provide world-class customer service, handle high-volume customer claims calls, troubleshoot and isolate problems, and assist in retaining the customer base and contract renewals.
Requirements
- High school diploma or equivalent
- Experience working in customer service over the phone
- Computer literate including MS Office or equivalent
- Ability to work weekdays from 9:30am-6pm and flexible weekend shifts
- HVAC experience or dispatch experience a plus
Benefits
- Competitive compensation
- Career development and advancement opportunities
- Casual attire
- Friendly, open and team oriented work atmosphere
