Customer Service Representative - Claims
HomeServices of AmericaMinnesota, United States
Posted December 19, 2025
47000 - 57400 USD year
Full Time
About the Company
HomeServices of America, a Berkshire Hathaway Energy subsidiary, is the nation's leading provider of comprehensive homeownership solutions, offering integrated real estate services that span brokerage, mortgage origination, title and escrow, insurance, and relocation. The company leverages its deep industry expertise to deliver seamless, end‑to‑end support for buyers, sellers, and homeowners, ensuring every transaction is conducted with the highest standards of integrity and efficiency. Its commitment to innovation and transformative results drives continuous improvement in service delivery, positioning HomeServices as a pioneer in modernizing the homeownership experience. A reputation for reliability and customer‑centric excellence makes the firm an attractive partner for individuals and families seeking to turn their home‑ownership aspirations into reality.
Job Description
Provide day-to-day service and support to new and existing clients, answering calls regarding claims, advising on insurance coverage and risk management, and processing policy changes and cancellations.
Requirements
- Support sales programs and long-term objectives
- Research and answer calls regarding claims
- Process policy changes and cancellations
- Handle claims and payment questions
- Foster and maintain good working relationships with insurance companies and underwriters
- Investigate, evaluate, and process personal lines claims
- Coordinate with adjusters, repair facilities, and other third parties
- Maintain accurate and thorough documentation of all claim activities
- Communicate claim status updates to policyholders and internal stakeholders
Benefits
- Medical
- Health Savings Account
- Dental
- Vision
- Life Insurance
- Paid Vacation (PTO)
- 401(k) with employer match
- Flexible Spending Account
- Employee Assistance Program (EAP)