Tier II Application Support Analyst
HomeServices of AmericaMinnesota, United States
Posted May 7, 2026
88000 - 110000 USD
Full Time
About the Company
HomeServices of America, a Berkshire Hathaway Energy subsidiary, is the nation's leading provider of comprehensive homeownership solutions, offering integrated real estate services that span brokerage, mortgage origination, title and escrow, insurance, and relocation. The company leverages its deep industry expertise to deliver seamless, end‑to‑end support for buyers, sellers, and homeowners, ensuring every transaction is conducted with the highest standards of integrity and efficiency. Its commitment to innovation and transformative results drives continuous improvement in service delivery, positioning HomeServices as a pioneer in modernizing the homeownership experience. A reputation for reliability and customer‑centric excellence makes the firm an attractive partner for individuals and families seeking to turn their home‑ownership aspirations into reality.
Job Description
The Tier II Application Support Analyst is responsible for providing advanced technical and functional support for critical real estate applications, including CRM, marketing, and transaction management platforms.
Requirements
- Bachelor's degree in computer science or information technology; or equivalent related work experience.
- 5-8 years of related information technology experience, including experience gathering requirements and writing specifications.
- Demonstrated experience providing Tier II or higher application support for business-critical SaaS applications.
- Prior experience with real estate specific applications is preferred.
- Experience supporting CRM, marketing automation, or transaction management platforms preferred.
- Prior experience working directly with software vendors for issue escalation and resolution preferred.
- Exposure to integration troubleshooting, automation tools, or API-based workflows preferred.
Benefits
- Medical
- Health Savings Account
- Dental
- Vision
- Life Insurance
- Paid Vacation (PTO)
- 401(k) with employer match
- Flexible Spending Account
- Employee Assistance Program (EAP)
