Lead Public Safety Officer

Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you’re looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center.

Requirements

• Supervise PSO personnel during events
• Supervise PSO personnel assigned to infrastructure security
• Responsible for the scheduling, support, coordination, and supervision of 24-hour security operations throughout the district
• Conduct security patrol on foot and from an assigned vehicle or powered bicycle
• Manage internal and external requests for security service
• Identify and prevent unsafe conditions
• Ensure security personnel assigned to an event or infrastructure security are equipped, in uniform, and prepared for their assignment
• Communicate and coordinate with any security contractor providing third-party service
• Prepare reports as needed
• Identify and address any malfunctioning equipment
• Supervise security personnel and operations at the Safety & Security Operations Center (SSOC or Security HUB)
• Oversee personnel assigned in non-uniform security roles
• Ensure relevant information is exchanged during shift briefings
• Make appropriate notifications as required following critical and/or impactful incidents
• Make notifications to outside agencies as needed to address situations
• Provide general information to guests and instruct guests/visitors regarding rules of conduct and prohibited items
• Receive and process complaints from guests and/or fellow internal departments
• Respond to incidents in or around the venue as directed, including disruptive behavior, disputes, intoxicated guests, seating conflict(s), etc.
• Communicate to the Control Room, coworkers, and supervisors upon any observed misconduct or criminal behavior
• Review/approve incident reports and Daily Activity Reports (DAR)
• Respond to and resolve emergency and non-emergency situations

Benefits

• Competitive salary
• Opportunities for career growth
• Paid time off
• Retirement plan