IT Service Management Analyst – Information Technology (TSO) (Contract)
Hong Kong Exchanges and Clearing Limited (HKEX)Hong Kong, China
Posted December 24, 2025
Contract / Temporary
About the Company
HKEX Group is a global exchange group, operating dynamic and integrated financial markets in Asia and Europe. From our home in the financial hub of Hong Kong and an additional base in London, we provide world-class facilities for trading and clearing securities and derivatives in Equities, Commodities, Fixed Income and Currency. Uniquely positioned at the intersection of Chinese and international capital flows, Hong Kong has long been Connecting China with the World. With the accelerated opening-up of China’s capital markets, HKEX continues to be at the forefront of this historic transition, which we believe will Shape the Global Market Landscape.
Job Description
The IT Service Management Analyst will support daily IT Service Management operations, drive process improvement, and push for operational efficiency. The role involves incident response, stakeholder communication, and root cause analysis, as well as implementation and control of production changes. Occasional travel to Mainland China offices may be required.
Requirements
- Diploma or Degree in Computer Science, Information Systems or IT-related disciplines
- 1-3 years of experience in IT service management or IT operations
- Familiarity with ITIL processes such as change management, asset management, configuration management, incident management, and problem management
- Exposure to leading ITSM / IGA solutions (e.g., SailPoint, ServiceNow, CyberArk)
- Strong analytical, problem-solving, interpersonal and communication skills
- Team player with good documentation and technical writing skills
- Good command of written and spoken English and Chinese