Manager, Call Centre (Banking)
Hong Kong Job ConsultingHong Kong, Hong Kong SAR, Hong Kong
Posted January 5, 2026
Full Time
About the Company
Hong Kong Job Consulting specializes in talent acquisition and management for the banking, insurance, finance & asset management, multinational corporations, and IT sectors. The firm leverages an AI‑powered job matching platform integrated with a robust CRM system to streamline recruitment and enhance candidate placement. By combining industry expertise with advanced technology, Hong Kong Job Consulting delivers precise, data‑driven hiring solutions that reduce time‑to‑fill and improve workforce quality. The company positions itself as a trusted partner for organizations seeking efficient, high‑quality talent acquisition across Hong Kong’s dynamic professional landscape.
Job Description
A fast-growing China-based Bank is looking for a high-calibre Manager to manage inbound & outbound calls and handle customers transactions of Call Centre.
Requirements
- Handle customers' transaction instructions, enquiries and requests related to banking products and services from different channels
- Deliver quality services to customers through inbound and outbound calls
- Provide after-sale services to diverse customer types
- Address customer feedback / complaints professionally
- Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies