Policy & Procedure Enhancement Manager
Hong Kong Job ConsultingHong Kong, China
Posted January 5, 2026
Full Time
About the Company
Hong Kong Job Consulting specializes in talent acquisition and management for the banking, insurance, finance & asset management, multinational corporations, and IT sectors. The firm leverages an AI‑powered job matching platform integrated with a robust CRM system to streamline recruitment and enhance candidate placement. By combining industry expertise with advanced technology, Hong Kong Job Consulting delivers precise, data‑driven hiring solutions that reduce time‑to‑fill and improve workforce quality. The company positions itself as a trusted partner for organizations seeking efficient, high‑quality talent acquisition across Hong Kong’s dynamic professional landscape.
Job Description
A reputable China-based Bank in Hong Kong is looking for a high-calibre manager to establish & ensure the effectiveness and efficiency of policies & procedures of Personal Banking Department.
Requirements
- Establish and ensure policies and procedures are in line with the overall business strategic goals, particularly optimize the retention of existing customers
- Assist in liaise and collaborate with different business units to design, review and unify the operation and system workflow to ensure the consistency in service delivery
- Formulate, drive and implement process enhancement initiatives to improve operational efficiency and effectiveness
- Provide support on UAT in respect of systems of the retail banking business
- Deliver training to end users for the updated policies, procedures or system