Executive, Customer Relationship - Contact Centre
Hong Leong Bank BerhadPetaling Jaya, Selangor, Malaysia • Selangor, Malaysia • Petaling Jaya, Selangor, Malaysia
Posted May 26, 2025
Full Time
About the Company
A leading financial institution in Malaysia backed by a century of entrepreneurial heritage.
Job Description
Attend incoming calls and respond to customer queries, providing high quality service and resolving issues at first contact. Personalize service by cross selling and up selling products and services.
Requirements
- Malaysian citizen
- Fresh graduate or diploma holder
- Good communication skills in English and Malay, with Mandarin an advantage
- Patient, confident, active listening skills, problem solving skills, and attentive to details
- Able to manage multiple customer interactions
- Basic PC knowledge and ability to quickly adapt to new software applications
Benefits
- Competitive employer contribution on EPF and SOCSO
- Annual Leaves, Sick leaves, Birthday Leave entitlement
- Medical, Dental benefits
- Shift allowance, Good Attendance Allowance, Sales Incentives (if any)
- Mandarin Speaker Allowance (applicable to mandarin speaker)
- Overtime and Public Holidays Allowance