Manager - Business Channels (Customer Service & Operations)

Manager - Business Channels (Customer Service & Operations) responsible for execution and control of branch financial transactions, managing subordinate Tellers and CSEs, and driving CASA deposit base growth and customer growth.

Requirements

• Ensure internal control and compliance are not compromised.
• Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience).
• Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors
• Staff Capacity planning (staff leave administration & relief arrangements).
• Ensure Self-Audit Check is carried out diligently as required.
• Succession Planning for 2nd liners to take on higher role, i.e. CSOM position.
• Drive CASA deposit base growth and customer growth and cross selling to achieve branch ops target assigned.
• Work towards Unit Trust and Banca certification.
• Relief Branch Manager functions as and when required.

Benefits

• Competitive salary
• Opportunities for career growth and development
• Challenging and dynamic work environment
• Collaborative and supportive team